*13 New Features in the "Route" App to Enhance User Experience*
Ajman Transport Authority has announced the update of its smart taxi-booking application, "Route," as part of its ongoing efforts to enhance digital services for the public. The app now offers a seamless booking experience, featuring Google Maps as the primary navigation system to provide saved locations for easier destination access, along with improved clarity of service areas for smoother mobility.
The latest updates include advanced features, such as displaying nearby vehicles during booking, enabling users to accurately estimate the arrival time. The user interface has been revamped to ensure a more modern, intuitive, and user-friendly design, delivering a seamless and enjoyable experience.
Among the new features is a live chat option, allowing users to communicate directly with the authority for instant support. The vehicle tracking feature has also been upgraded, enabling precise monitoring of the vehicle’s location before and during the trip. Furthermore, users can now rate their trips and provide feedback, helping to enhance service quality and increase satisfaction.
The authority revealed that additional updates will be introduced during the first quarter , including the SOS feature. This feature allows passengers to send automatic emergency messages via text and email to pre-designated contacts, containing trip details, the vehicle’s current location, and driver information for immediate assistance. Another notable enhancement is the introduction of bank card payment options, offering greater convenience and ease of use.
The app now also allows users to rebook their favorite trips from the trip history with a single tap, making the process even more convenient. Additionally, users can quickly report and recover lost items through a secure and streamlined process. The app supports three languages—Arabic, English, and Urdu—ensuring inclusivity and accessibility for a wider audience.
These updates are part of the authority’s commitment to improving user experiences and providing innovative solutions to meet the evolving needs of its customers.